I gladly accept cancellations within 3 days since the purchase was made but not yet shipped to you. Please just email info@glassdomegift.com or use the Contact form.
Fees that will be hold from me during order cancellation by the payment system will be deducted from the purchase price refund.

If you are unhappy with your order, I will accept returns for items under the following categories:
Jewelry

Miniatures in glass cloches are excluded due to their fragile nature during return shipments. (But, if you have any problems with your miniature, please contact me within 3 days since the day the item is delivered to you so we could find the best way to solve the issue).

Please email info@glassdomegift.com with your return information. The returned item(s) must be in their original condition for a refund. The refund will be sent to your within three business days. Only the purchase price will be refunded. All shipping costs must be paid for by the buyer.
Fees that will be hold from me during order cancellation by the payment system will be deducted from the purchase price refund.

I recommend purchasing insurance with your order if you are concerned about issues with transit. I will plan and wrap your order with as much care and thought of safety for the shipment process as possible, but accidents and rough handling can happen, particularly during the occasional international custom inspection.
Once the parcel is in the hands of the postal workers, it is no longer in my control, therefore, I cannot be responsible for any breakages. I will, however, be more than happy to help repair any possible damage in any way I can, as well as work with the shipping carrier for your reimbursement of the value of the item, if you had purchased insurance.

If your order was damaged during shipment and you have purchased insurance, please let me know and you will be reimbursed from the shipping carrier. Please send me your first and last name, shipping address, order number, and an image of the broken item for me to forward to the carrier.

If you have placed an order and would like to purchase insurance to protect your order, you can read more about insurance here.

Wholesale orders and commissions cannot be returned due to their unique nature, unless a mishap occurred from my end.